Urban Hostel Palma alberg juvenil en Palma

Thank you so much for your wonderful review! It truly means a lot to us to hear that you enjoyed your stay and appreciated our hostel, location, and common areas. We are especially happy to hear about your experience with Pilar. We will make sure to share your kind words with her — she will be delighted to know that her patience, dedication, and willingness to help made such a positive difference during your stay. Thank you again for your kind words and for recommending us so highly. It was a pleasure having you with us, and we hope to welcome you back again in the future! 😊 Kind regards, Urban Team

Muchas gracias por compartir su experiencia. Lamentamos sinceramente las molestias y el ruido ocasionados por las obras que se están realizando junto al hostal. Como establecimiento, estamos obligados a informar a nuestros huéspedes cuando las obras o reformas son realizadas por el propio establecimiento. Sin embargo, en este caso, las obras no pertenecen al hostal, sino a un edificio independiente situado al lado. Entendemos perfectamente lo molesto que puede resultar el ruido, especialmente a primera hora de la mañana. En varias ocasiones hemos hablado con los operarios y habíamos llegado a un acuerdo para que no comenzasen los trabajos antes de las 10:00 de la mañana, precisamente con el objetivo de que nuestros huéspedes pudieran descansar durante más tiempo. Lamentablemente, en varia…

Hola Bea, nos alegra muchisimo que te hayas sentido como en casa, en Urban Hostel nos gusta recibir a nuestros clientes con la mayor de las sonrisas y proporcionaros toda la informacion necesaria para que tengais una gran visita en la isla. Esperamos volver a verte en otra ocasion. Muchas gracias por tus palabras! Un slaudo, Equipo Urban

Grazie mille per aver condiviso la tua esperienza! Speriamo di rivederti qui in un’altra occasione. 😊

Buenos días, Aleksandar. Lamentamos mucho la confusión, pero para poder publicar una reseña sobre nuestro establecimiento es necesario haberse alojado con nosotros. Hemos revisado nuestro sistema y no nos consta ninguna reserva realizada a su nombre. Si considera que puede tratarse de un error o dispone de la reserva con otro nombre, estaremos encantados de revisarlo y ayudarle en todo lo posible. Muchas gracias por su comprensión y reciba un cordial saludo.

Hello, We're sorry that this is your perception, but we'd like to clarify what happened. The first reservation was made for yesterday at a non-refundable rate. Since you did not check in on the arrival date, the reservation was automatically marked as a “No Show” and canceled in the system. As indicated during the booking process and in the confirmation, a non-refundable rate is non-refundable, regardless of the reason. When you contacted us, you explained that you actually wanted to stay one day later. Since your friend had another reservation for today—also with a non-refundable rate—we agreed to transfer it to your name and sent you the link to complete check-in with the new details. However, while we were still speaking with you, you decided to cancel that reservation as well. Althoug…

Thank you for your review! We hope your stay was as pleasant as possible under the circumstances. Have a nice day.

Thank you for your review! We hope you had a pleasant stay.

Good morning. We are sorry that your experience was not satisfactory. As we previously informed you, the rate you selected when making the reservation was non-refundable. This type of rate means that, once the booking is confirmed, its conditions take effect immediately, regardless of whether the payment is processed at that exact moment or a few days later. For this reason, even though the reservation was canceled shortly after it was made, we were unable to issue a refund, as this is clearly stated in the terms and conditions accepted during the booking process. We understand that this policy may be frustrating, and we appreciate your feedback, which we will take into consideration.

Thank you for your review! We hope to welcome you back again soon.