Top Auto Balear agencia de alquiler de coches en Palma

Hello Tino, We have carefully reviewed your comments and would like to clarify a few points: The key was returned damaged, with visible sea salt and sand inside. For this reason, it was no longer functional. Regarding the parking issue, the ticket we provide includes 10 minutes already paid to allow customers to exit the parking area. If a longer stay is needed, only the difference must be paid. As you know, a claim was submitted to the international customer protection service, which was reviewed and ultimately not accepted after we provided the requested documentation. We respect everyone’s right to share their opinion, and we always aim to act transparently and honestly with our customers. Kind regards.

Hello Alex and Christie, We’re truly sorry for what happened during your rental and that such an unpleasant situation occurred on a night that should have been special for you. No one deserves to have their plans disrupted like that, and we completely understand your frustration. We’d like to clarify that it’s not true we refused to cover your taxi expenses. Your initial claim included several unrelated and highly unjustified costs totalling €1,500, but we did offer to reimburse the taxi fare and additional reasonable expenses. We’re always open to fair compensation when it’s justified. Said that, we’ve received the photos you kindly sent and have shared them with our maintenance team so we can investigate the issue in detail. Although every vehicle is inspected before each rental, it’s c…