Hotel y Apartamentos Leman hotel en Palma

Dear Guest, Thank you for highlighting our hotel’s great location. However, we are sorry to hear that your overall experience did not meet your expectations. We would like to take this opportunity to remind future readers that our hotel proudly maintains a very high overall rating, which reflects the daily dedication of our team and the continued satisfaction of the vast majority of our guests. Nevertheless, we occasionally encounter situations where guests hold inflexible demands that directly conflict with our established policies and guidelines—rules that we are required to enforce strictly and fairly for everyone. Regarding the incident you mentioned, our reception staff acted at all times to maintain order, safety, and mutual respect within our premises during a challenging moment. W…