Hotel Antigua Palma hotel en Palma

Estimada Inmaculada, Lamentamos sinceramente la impresión que se llevó durante su visita a nuestro rooftop y agradecemos que haya compartido su experiencia. Lo que describe no refleja en absoluto los estándares de nuestro hotel. Realizamos controles preventivos y revisiones periódicas por parte de una empresa especializada en control de plagas, y están todas las inspecciones al día. Por ello, creemos que se trató de un hecho completamente excepcional. Al tratarse de una terraza al aire libre, es posible que el animal accediera desde alguno de los patios o zonas exteriores colindantes, algo que, aunque desafortunadamente puede ocurrir en cualquier entorno urbano, no es en absoluto una situación habitual en nuestro establecimiento. Lamentamos también si el comentario que recibió por parte d…

Dear Mantas, Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your stay did not meet your expectations. We regret that you were not satisfied with your room. As soon as you informed us of your concerns, our team did their best to accommodate your request by offering you an alternative room, which we hoped would provide a more comfortable experience. Regarding the lift, we sincerely apologize for the temporary inconvenience caused by an unexpected technical issue. Unfortunately, despite our best efforts, this was beyond our immediate control. We are particularly concerned by your comments regarding the missing money. As soon as you reported the matter, our staff took your allegation seriously and assisted by reviewing our procedures and conducting…

Dear Ilka, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to know that you enjoyed your two-night stay, our central location in the heart of Palma's Old Town. Your kind words mean a great deal to all of us. We also sincerely appreciate your constructive feedback. We are sorry to learn that some aspects of your stay did not fully meet your expectations. Please note that toilet brushes are always available on request. We are also sorry about your breakfast experience. Your comments have been shared with the relevant departments. Feedback like yours is invaluable, as it helps us identify opportunities to improve and deliver the level of service our guests expect. We are pleased that our parking instructions made your arrival eas…

Dear Eoin, Thank you for your wonderful review. We look forward to welcoming you again soon. Warm regards, Verónica Fragoso Front Desk Supevisor

Estimado Michael, Muchas gracias por compartir su valoración y por dedicar unos minutos a describir su experiencia. Nos alegra saber que disfrutó de nuestra ubicación en el casco antiguo de Palma, del ambiente mallorquín del hotel, de la atención recibida y, especialmente, de nuestro desayuno. Como bien indica, al encontrarnos en el corazón del centro histórico no disponemos de aparcamiento propio, aunque existen opciones de parking público a pocos minutos a pie. Esperamos tener el placer de darle la bienvenida de nuevo muy pronto. Un cordial saludo, Verónica Fragoso Supervisora de Recepción

Dear Shannon, Thank you for taking the time to share your experience at Antigua Palma. We look forward to welcoming you again sometime soon. Kind regards, Verónica Fragoso Front Desk Supervisor

Estimado Juan, Muchas gracias por compartir su experiencia. Nos alegra saber que disfrutó de nuestro rooftop, del servicio, de las vistas y del ambiente. Comentarios como el suyo son una gran motivación para todo el equipo. Esperamos volver a recibirle muy pronto para otra agradable visita. Un cordial saludo, Verónica Fragoso Supervisora de Recepción

Dear Nicola, Thank you very much for your wonderful review. It means a lot to know that you would choose to stay with us again on your next visit to Palma. We look forward to welcoming you back for another memorable stay. Kind regards, Verónica Fragoso Front Desk Supervisor

Dear Taha, Thank you very much for your excellent review and perfect ratings. Being able to explore the city comfortably without the need for a car is one of the advantages our guests value most, and we are pleased that you enjoyed this convenience. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Verónica Fragoso Front Desk Supervisor

Estimado Piotr, Muchas gracias por tomarse el tiempo de evaluar nuestro hotel con tan buena puntuación. Esperamos poder darle la bienvenida de nuevo muy pronto. Saludos cordiales, Verónica Fragoso Front Desk Supervisor