HM Tropical hotel en Palma

Estimado Sebastian Puerta, ¡Muchas gracias por su amable comentario! Nos alegra muchísimo saber que disfrutaron de nuestro desayuno y de la variedad de productos frescos, así como de la atención de nuestro equipo. Comentarios como el suyo nos motivan a seguir trabajando con ilusión cada día. Será un placer volver a recibirles muy pronto. ¡Hasta la próxima! Con aprecio, Maria Staneva El equipo de recepción – HM Tropical

Dear Mr. Burak Bay, Thank you for taking the time to share your opinion. We are sorry that some of our services did not meet your expectations. However, we would like to clarify a few points that may help explain how our hotel operates. Regarding the pool towel service, our guests are not required to pay a deposit to use the towels, unlike many other hotels. In addition, towel exchanges are provided free of charge throughout the stay, ensuring maximum comfort and convenience. The €30 charge only applies in the event of a lost towel, as, just like any personal item entrusted to a guest, we believe it is reasonable to expect it to be looked after during its use. As for the water, we are sorry that you were unable to make use of the complimentary options available to our guests. We offer fre…