HM Ayron Park hotel en Palma

Dear Marko, Thank you for taking the time to share your detailed feedback. We are truly sorry to read that your stay did not meet your expectations and that several aspects of your experience left you disappointed. Please accept our sincere apologies for the shortcomings you encountered with the service, the delays during dinner, the spa experience, and the interactions you had with some members of our team. Providing attentive and welcoming hospitality is something we strive for, so it is disappointing to learn that we fell short during your visit. Your comments have been shared with the relevant department managers so they can review these situations and take the necessary steps to improve. Regarding the late check-out, we sincerely apologize for the way your inquiry was initially handl…

Apreciado/a Daachi Redha, Nos alegra saber que disfrutasteis de una experiencia tan positiva y que nuestras instalaciones, ubicación y confort estuvieron a la altura de vuestras expectativas. Agradecemos especialmente vuestra mención a Iván y Raúl. Compartiremos vuestras amables palabras con ellos. Por otro lado, lamentamos sinceramente el inconveniente relacionado con el aparcamiento y lo comentaremos con el equipo de recepción. Será un placer recibiros de nuevo y ofreceros otra estancia memorable. Atentamente, Guest Relations Manager HM Ayron Park - Adults Only