City Sightseeing Palma de Mallorca agencia de visitas turísticas en Palma

Dear Erich, Thank you for sharing your feedback. We're sorry to hear that the experience did not meet your expectations and that you found the audio content disappointing. We appreciate your comments, as they help us continue improving our service. We hope you'll give us another opportunity to provide you with a better experience in the future. 😊🚌

Cara Catarina, Lamentamos profundamente saber que a sua experiência com a City Sightseeing Palma de Mallorca ficou muito aquém das expectativas, especialmente tendo já viajado connosco noutros países. Pedimos sinceras desculpas pela situação que descreve durante a validação do seu QR code e, sobretudo, pela forma como sentiu ter sido tratada. Um atendimento cordial, respeitoso e profissional é um dos pilares do nosso serviço de autocarro turístico em Palma de Mallorca, pelo que lamentamos que essa não tenha sido a impressão que levou consigo. O seu comentário foi partilhado com a equipa local para que o sucedido seja analisado internamente e, caso se confirme, sejam tomadas as medidas necessárias para evitar que uma situação semelhante volte a acontecer. Agradecemos o tempo que dedicou a…

Dear Julian, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our Playa de Palma Beach Train. We completely understand how frustrating it must have been to wait for over an hour after two trains passed your stop without stopping, especially after booking your tickets in advance. Your comments have been shared with our local team so they can investigate what happened and continue working to improve the service we provide. We hope you still enjoyed your time in Mallorca, and we would love the opportunity to welcome you again in the future. Remember, you can continue exploring amazing destinations with City Sightseeing, not only across Spain but also in many cities around the world. 🌍🚌 Thank you once again for your valuable feedback, and…

Dear Diana, Thank you for taking the time to share your feedback. We are sorry to learn that your experience with City Sightseeing did not meet your expectations. We understand how disappointing it must have been to change buses during your tour and to experience interruptions to the audio commentary. We appreciate you bringing your observations to our attention, as customer feedback is invaluable in helping us continue to improve our services. We hope you still had the opportunity to enjoy the city's main attractions despite these inconveniences. We would be delighted to welcome you again in the future and provide you with a much better experience. Remember, City Sightseeing operates in many destinations across Spain and around the world. 🌍🚌

Dear Ashley, Thank you for taking the time to share your feedback. We would like to clarify that City Sightseeing Palma de Mallorca operates with multiple Hop-On Hop-Off bus stops throughout the city, rather than a single pick-up point. We are sorry if the information regarding the stop location was unclear and appreciate you bringing this to our attention, as it helps us review our communication and improve the experience for future visitors. We hope you still had the opportunity to enjoy Palma de Mallorca, and we look forward to welcoming you on board City Sightseeing again in the future.

Dear customer, Thank you for taking the time to share such detailed feedback. We're very sorry to hear that this experience fell so far below the standard you've come to expect from City Sightseeing. We take comments regarding the behaviour and service of our drivers seriously. If you would like us to investigate this specific incident further, please contact us at [email protected] and provide any additional details you may have, including the city, date of the tour and, if available, the driver's photo. We'd be happy to look into the matter and assist you further. Thank you again for bringing this to our attention.

Hola Miguel Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente las molestias ocasionadas por los problemas de climatización y los retrasos durante su recorrido, especialmente en un periodo de temperaturas tan elevadas. Entendemos la importancia de que el servicio sea cómodo y puntual, y tomamos nota de sus comentarios para revisar estos aspectos con nuestro equipo de operaciones. Nos alegra saber que la atención de algunos de nuestros conductores contribuyó positivamente a su experiencia. Trasladaremos también este reconocimiento a nuestro personal. Seguiremos trabajando para mejorar la calidad del servicio y ofrecer a nuestros pasajeros una experiencia acorde con sus expectativas. Esperamos tener la oportunidad de recibirle de nuevo y brindarle un viaje más satisf…

Dear Sidney Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the onboard experience and found our multilingual audio guide informative. We sincerely apologize for the issues you experienced with the live tracking, timetable accuracy, and some of the stop information. We understand how frustrating it can be when planning your day and waiting for a bus without clear updates. We appreciate your comments, as they help us identify areas where we can do better. We hope to have the opportunity to welcome you again and provide you with a smoother experience. Kind regards,

Dear Fraser, Thank you for sharing your feedback. We're pleased to hear that you enjoyed your City Sightseeing Palma de Mallorca Hop-On Hop-Off bus tour and that you found the driver to be friendly. At the same time, we are sorry to learn about the issue you experienced with your booking and the duplicate payment. We understand how frustrating this situation must have been. Please note that duplicate charges can only be refunded once they have been fully verified. If your case is still pending, we encourage you to reply to your existing email thread with any additional proof of payment or transaction details, if requested, so that our Customer Service team can complete the investigation. We sincerely apologize if you felt that your communications were not responded to as expected. Your fe…

Dear Chris, Thank you for taking the time to share your experience with City Sightseeing Palma de Mallorca. We are truly sorry to hear about the confusion you experienced when trying to redeem your online booking. We understand how frustrating it must have been to receive different instructions and then encounter difficulties boarding, especially after you had already purchased your ticket. We also regret that you felt your concerns were not listened to. Providing friendly and helpful customer service is very important to us, and your comments regarding the interaction you described have been shared with the local management team so they can review the situation and reinforce our customer service procedures. This is certainly not the experience we want our customers to have when enjoying…